All Systems Operational

About This Site

This page will keep you up to date about any major outages of Sellics Vendor and Agency Edition.

As ever, we are sorry for any inconvenience and thank you for your patience.
We are working hard to avoid these scenarios and fix them rapidly when they arrive!

Tool overall Operational
90 days ago
99.99 % uptime
Today
Chatter Operational
90 days ago
98.57 % uptime
Today
Content & SEO Operational
90 days ago
99.85 % uptime
Today
Advertising Operational
90 days ago
99.85 % uptime
Today
Buybox & Inventory Operational
90 days ago
99.64 % uptime
Today
Retail Analytics Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 22, 2019

No incidents reported today.

Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019
Resolved - The issue has been addressed and most notifications should have been sent by now.
We expect the situation to be recovered fully within the next 12 hours. Thank you for your patience.
If you still experience any issues with alerts after that time please let us know.
Jul 18, 16:08 UTC
Identified - Out team identified that notifications were not sent successfully since Jul 16th. We are tracking down the source and will fix this throughout the day. We apologize for the inconvenience this may have caused.
Jul 18, 09:13 UTC
Jul 17, 2019

No incidents reported.

Jul 16, 2019
Resolved - Data is accessible again. We will monitor the situation and investigate what can be done to prevent this in the future. Thank you for your patience.
Jul 16, 10:18 UTC
Investigating - We experience an issue with buy box, seller and stock data. It's possible that this data loads slow or not at all.

This seems to be an issue in Amazons cloud services (AWS) and can not be addressed directly from our side. We are in contact with them and hope they fix it soon. We are also monitoring the situation and preparing backup measures in case they are not able to resolve it in a timely manner.

Thank for your patience in the interim. For updates please subscribe to this incident.
Jul 16, 09:30 UTC
Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019
Resolved - The underlying issue has been addressed by Amazon and was stable throughout the day. If you still experience missing data for buy box, stock or seller monitoring please let us know.
Thank you for your patience.
Jul 9, 17:20 UTC
Identified - We experience an issue with buy box, seller and stock data. It's possible that this data loads slow or not at all.

This seems to be an issue in Amazons cloud services (AWS) and can not be addressed directly from our side. We are in contact with them and hope they fix it soon. We are also monitoring the situation and preparing backup measures in case they are not able to resolve it in a timely manner.

Thank for your patience in the interim. For updates please subscribe to this incident.
Jul 9, 10:25 UTC
Jul 8, 2019
Resolved - The issue has been identified and resolved. A crashed database denied access to our Advertising infrastructure. No data should have been lost.

We apologize for the inconvenience this may have caused to you. We will continue to research how this could have been prevented in the first place and revise our processes around this.

If you still occur any issues with Advertising log in please reach out via the chat in the down right corner of the tool or via vendorsupport@sellics.com

Best regards,
Stefan from Sellics
Jul 8, 13:16 UTC
Investigating - Our team in investigating an issue that effects login to AMS / Sellics Advertising instances in Vendor and Agency Edition. We are already on it with utmost urgency. We will let you know about the news as they occur.
Thank you for your patience in the interim.
Jul 8, 10:17 UTC