All Systems Operational

About This Site

This page will keep you up to date about any major outages of Sellics Vendor and Agency Edition.

As ever, we are sorry for any inconvenience and thank you for your patience.
We are working hard to avoid these scenarios and fix them rapidly when they arrive!

Tool overall Operational
90 days ago
100.0 % uptime
Today
Chatter Operational
90 days ago
99.9 % uptime
Today
Content & SEO Operational
90 days ago
99.54 % uptime
Today
Advertising Operational
90 days ago
99.55 % uptime
Today
Buybox & Inventory Operational
90 days ago
99.33 % uptime
Today
Retail Analytics Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Aug 22, 2019

No incidents reported today.

Aug 21, 2019

No incidents reported.

Aug 20, 2019
Resolved - Buy box data seems to go back to normal. We are monitoring the situation.
If you still see wrong bb data by tomorrow please let us know.
Aug 20, 14:01 UTC
Identified - Due to extensive changes on Amazon buy box data seems to be off for a large fraction of ASINs since end of last week. This also will lead to wrong alerts about lost buy boxes. Our team is currently investigating the cause for this and working on a solution. We will let you know about the development it occurs. Thank for your patience.
Aug 19, 15:42 UTC
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Resolved - This issue has been resolved by Amazon and all data is syncing as expected. Automation is currently running for EU. If you see experience any problems please let us know.
Aug 15, 15:58 UTC
Investigating - Amazon's Advertising API team has informed us that they are currently facing issues with regards to PPC data being made available for EU marketplaces.

This caused problems with our reporting and automation. Therefore we disabled our rule automation functionality for EU marketplaces until the API is fixed by Amazon. You might also notice missing reporting data because of the same reason.

We work together with Amazon to have this fixed as soon as possible. Please check our status page for further updates: https://vestatus.sellics.com/
Aug 15, 09:27 UTC
Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019
Resolved - Keyword rankings should populate daily from now on. If that is not the case for you please reach out. Historic keywords can not be recovered unfortunately. We apologize for the inconvenience. We will implement monitoring systems that will enable us to act faster and limit possible downtime's on future occasions.
Aug 8, 15:19 UTC
Monitoring - We currently see current keyword data coming back and expect them to recover fully within 24-48 hours. We will monitor the situation closely and keep you updated.
Aug 7, 12:19 UTC
Identified - Unfortunately a lot of keyword ranking updates stopped a few weeks ago.
Our team is working to address the immediate situation. We will also try to recover historic data if possible.
Aug 7, 08:23 UTC